Terms of Service

1. About these terms

VAYL the Label Pty Ltd (ABN 70 702 544 670) (“VAYL the Label”, “we”, “us” or “our”) is a fashion label and apparel business based in Perth, Western Australia. These Terms of Service apply to all visitors to vaylthelabel.site and to all clients who enquire about, commission or purchase our goods and services. We may update these terms from time to time, and the current version published on this page will apply to your dealings with us.

2. Our services

VAYL the Label provides fashion label and apparel services, which may include design consultation, range development, sourcing coordination, sample management, production coordination and supply of apparel goods. The specific scope of work, deliverables, timelines and fees for any engagement will be set out in a written quote or proposal provided to you. Where a quote or proposal conflicts with these terms, the quote or proposal will prevail to the extent of the inconsistency.

3. Quotes and orders

Quotes provided by us are valid for the period stated in the quote, or 30 days if no period is stated. Quotes are based on the information you provide and the specifications agreed at the time. If specifications, quantities, materials or timelines change after a quote is issued, we may adjust the price accordingly and will confirm any variation with you in writing before proceeding. An order is accepted only once we confirm it in writing.

4. Payment terms

Payment terms will be set out in your quote or invoice. Unless otherwise agreed in writing, a deposit may be required before work commences, with the balance payable on or before delivery of goods or completion of services. Late payments may attract interest and reasonable recovery costs. If you dispute an invoice, please contact us promptly so the matter can be resolved.

5. Pricing and GST

All prices quoted are in Australian dollars. Prices are inclusive of Goods and Services Tax (GST) unless otherwise stated. Where the cost of materials, freight or third-party manufacturing changes materially, we reserve the right to adjust pricing for future orders and will notify you before confirming any new order.

6. Delivery and risk

Delivery timeframes are estimates only and are not guaranteed, as production and shipping may be affected by factors outside our control, including supplier availability and carrier delays. Risk in goods passes to you on delivery to you or to your nominated carrier or address. Delivery charges, if applicable, will be set out in your quote.

7. Returns and refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Custom or made-to-order apparel may not be eligible for a change-of-mind return; this does not affect your rights under the Australian Consumer Law. To make a claim, please contact us at ceo@vaylthelabel.site with your order details and a description of the issue.

8. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified. Where the law implies a guarantee into these terms that cannot be excluded, our liability for breach of that guarantee is limited, to the extent permitted by law, to the resupply of the goods or services or the payment of the cost of resupply.

9. Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss, including loss of profits, revenue or business opportunity, arising from your use of this website or our goods and services. Our total aggregate liability for any claim relating to goods or services supplied is limited to the amount you paid us for those goods or services, except where the law provides otherwise.

10. Intellectual property

All designs, patterns, artwork, branding, photography, text and other content on this website and produced by VAYL the Label remain our intellectual property, unless otherwise agreed in writing. You may not reproduce, distribute or use our content commercially without our prior written consent. Where you supply designs, artwork or brand materials to us, you confirm that you own or are licensed to use them, and you grant us a licence to use them for the purpose of fulfilling your order.

11. Your obligations

You agree to provide accurate and complete information when requesting quotes or placing orders, to respond to our requests for approval in a timely manner, and to review proofs, samples and specifications carefully before confirming production. Delays caused by late approvals or incomplete information may affect delivery timeframes and pricing.

12. Website use

You agree to use this website lawfully and not to attempt to gain unauthorised access to the site, its servers or related systems. Website content is provided for general information about our fashion label and apparel services and does not constitute professional advice. We do not warrant that the website will be uninterrupted, error-free or free of harmful code.

13. Third-party links

This website may reference third-party websites or platforms. We are not responsible for the content, policies or practices of third-party sites, and linking to them does not imply endorsement.

14. Privacy

We handle personal information in accordance with our Privacy Policy. By using this website or engaging our services, you consent to the collection, use and disclosure of your information as described in that policy.

15. Force majeure

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by an event beyond our reasonable control, including natural disasters, industrial action, pandemics, supplier failure or changes in government regulation.

16. Termination

Either party may terminate an engagement by written notice if the other party materially breaches these terms and fails to remedy the breach within a reasonable period. On termination, you remain liable for work performed and costs incurred up to the date of termination.

17. Governing law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

18. Contact

If you have questions about these terms, or wish to make a claim or raise a dispute, please contact VAYL the Label Pty Ltd at ceo@vaylthelabel.site. We take feedback seriously and will work with you in good faith to resolve any issue.

VAYL the Label Pty Ltd · ABN 70 702 544 670 · Perth, WA